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how to report an order related problem?

Go to the order detail page and click the “open a ticket” button to submit your issues.

You can choose one of the following issue and add more your description about the problem.

You may want to ask for:

The tracking code seems to be invalid.

The customer didn't receive the order.

The wrong item was received in terms of color, size, or model.

The package has arrived in a damaged condition.

The item arrived in extremely poor quality.

The estimated delivery time has expired.


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