Go to the order detail page and click the “open a ticket” button to submit your issues.
You can choose one of the following issue and add more your description about the problem.
You may want to ask for:
The tracking code seems to be invalid.
The customer didn't receive the order.
The wrong item was received in terms of color, size, or model.
The package has arrived in a damaged condition.
The item arrived in extremely poor quality.
The estimated delivery time has expired.